Need a hand?

Contact support@nyttolabs.com. For payment issues use billing@nyttolabs.com.

Include your Stripe order ID and the error message. Keep your original CSV and recovery file; do not email private file content by default. If you have already paid, do not buy the same job again.

Download after paying

Return to the CSV Rescue page in the same browser and choose “Load saved order”, then “Download paid file”. On another device, import your saved order file. If the recovery file predates checkout, use the return link with your Stripe session ID.

Wrong characters or separator?

Before payment, select UTF-8 or Windows-1252 and explicitly choose the source separator. Files with uneven rows or unclosed quoted cells are rejected so you can repair them before buying.